Non-Returnable Items:

Due to safety, legal, and regulatory reasons, our return policy does not apply to the following items:

 

   1. firearms (including any serialized items ex. lower receivers)

   2. ammunition

   3. gunpowder

   4. primers

   5. optics

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If a firearm is not picked up from the destination dealer, the customer is responsible for the return shipping charges and a 20% restocking fee.

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Returnable Items:

How do I start the return process?

- Send an email to info@lifelinefirearmsdmv.com. Please be sure to include your original order number and relevant contact information.

- If a return is authorized, a 20% restocking fee will be deducted from the amount originally paid on returnable items ONLY.

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When will I get my credit or return?
- Most returns are fully refunded in 3-5 days after we receive and process the return. It may take longer for the credit to appear in your account depending on your bank. Most items that are in stock ship within 3-5 days after receipt of your returned item, but may take longer depending on availability.

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- Returns must be charged back to the original credit card used in the purchase.  If this is not possible, we will refund you via check (checks will only be issued to the address on the original order).

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Damaged/incorrect items (not including non-returnable items listed above)

- If you received a damaged, defective, or incorrect item, Lifeline Firearms will ship you a replacement of the exact item upon receipt of the damaged or defective item. Lifeline Firearms will send you a return shipping label for the return.

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What about return shipping costs?

- If a Lifeline Firearms makes an error causing the need to return an item or we are replacing a returned defective or incorrect item, then we will pay the associated shipping costs.

- Otherwise, the customer is responsible for any return shipping costs. When returning an item, please add package tracking and adequate insurance.

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Can I put firearms on layaway?

- Yes, we offer a 90-day layaway plan for firearms.

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How does your 90-day layaway plan work?

- Customers wishing to place a firearm on layaway must make a payment equal to 1/3 of the cost of the firearm at the time. Full payment must be received within 90 days of the initial payment. We encourage customers who encounter any issues or have any questions regarding their items on layaway to contact us prior to the end of their payment plan to avoid forfeiture of payments previously made.